Terms and Conditions

(Last Updated: 11.09.2026)

Welcome to Gifty Vai (the “Website”), operated by Gifty Vai (“we,” “our,” or “us”). By accessing or using our website, placing an order, or purchasing any product from us, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

Definitions

Customer / User / You: Any individual who visits our website or purchases products from Gifty Vai.
Products: All gift items, accessories, gadgets, and other products available for purchase on our website.
Website: The Gifty Vai website and its related pages or services.
Order: A purchase request submitted by a customer through our website or other authorized channels.

Eligibility

By placing an order with Gifty Vai, you confirm that the information you provide is accurate and that you have the legal capacity to make a purchase under the applicable laws of Bangladesh.

For customers under 18, an order should be placed with the knowledge and consent of a parent or legal guardian.

Product Information

We make every reasonable effort to ensure that product names, descriptions, images, colors, prices, and specifications displayed on our website are accurate.

However, slight differences may occur due to:

Lighting and photography conditions
Screen or device display settings
Manufacturing variations
Product batch differences

The actual product may therefore have minor visual differences from the images shown on the website.

We reserve the right to update product information, specifications, availability, or prices when necessary.

Pricing and Payment

All product prices are displayed in Bangladeshi Taka (BDT) unless otherwise stated.
Delivery charges may be added to the product price where applicable.
Available payment methods may include Cash on Delivery (COD) and online payment options.
Orders may be cancelled if payment information cannot be verified or if fraudulent activity is suspected.
Gifty Vai reserves the right to correct pricing errors or incorrect product information.

Order Confirmation

After placing an order, you may receive an order confirmation through available communication channels such as phone, SMS, email, or WhatsApp.

An order is considered confirmed after the required customer information has been verified by Gifty Vai.

For certain orders, our representative may contact you to confirm the order before dispatch.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Gifty Vai reserves the right to cancel an order due to:

Product unavailability
Incorrect product pricing
Incorrect or incomplete customer information
Suspected fraudulent activity
Unsuccessful order confirmation
Unforeseen operational or delivery issues

Delivery Policy

We aim to deliver products throughout Bangladesh where our delivery partners operate.
Delivery time may vary depending on the customer’s location, product availability, courier service, weather, holidays, and other circumstances.
Estimated delivery times are approximate and are not guaranteed.
Customers are responsible for providing a complete and accurate delivery address and contact number.
Gifty Vai will not be responsible for delays or failed deliveries caused by incorrect customer information or the customer’s unavailability.
Additional delivery charges may apply for certain locations or special delivery requirements.

Return and Replacement Policy

We want our customers to receive their products in good condition.

Returns or replacements may be considered in cases such as:

Wrong product delivered
Product received damaged
Product received defective
Product significantly different from the ordered item

Customers should contact us as soon as possible after receiving the product and provide the necessary information or evidence for verification.

Products damaged due to misuse, negligence, accident, unauthorized modification, or normal wear and tear may not be eligible for return or replacement.

Certain products may have specific return or replacement conditions, which will be communicated on the relevant product page where applicable.

Product Inspection

Customers are encouraged to inspect the product immediately after receiving the package.

Where possible, customers should check the product before accepting the delivery. If a product appears visibly damaged, please inform the delivery personnel and contact Gifty Vai as soon as possible.

Refund Policy

If a refund is approved after verification, the refund amount and method will depend on the circumstances of the order and the payment method used.

Delivery charges may be non-refundable unless the issue was caused by Gifty Vai.

Refund processing time may vary depending on the payment provider, bank, or payment method.

Customer Responsibility

Customers are responsible for providing:

Correct name
Valid phone number
Complete delivery address
Correct product and variation selection
Any other information required to successfully process the order

Gifty Vai cannot be held responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

Use of Website

You agree not to:

Use the website for fraudulent or unlawful purposes
Provide false or misleading information
Attempt to gain unauthorized access to our website or systems
Interfere with the normal operation or security of the website
Copy, reproduce, or misuse website content without permission

All website content, including product images, graphics, text, logos, and designs, may belong to Gifty Vai or its respective owners and may not be reproduced without permission.

Privacy

We may collect customer information necessary to process orders, provide customer support, communicate with customers, and improve our services.

Customer information will be handled in accordance with our Privacy Policy and applicable laws and regulations of Bangladesh.

Limitation of Liability

Gifty Vai makes reasonable efforts to provide accurate product information and reliable services. However, we shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Our liability, where applicable, shall generally be limited to the amount paid for the relevant product or order, subject to applicable law.

Intellectual Property

All original content on the Gifty Vai website, including logos, brand names, product photographs, graphics, written content, and website designs, is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, modification, or commercial use of such content is prohibited without prior permission.

Force Majeure

Gifty Vai shall not be liable for delays or failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, strikes, political unrest, internet or technical failures, courier disruptions, or other unforeseen events.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the People’s Republic of Bangladesh.

Any dispute relating to our website, products, or services shall be handled in accordance with applicable laws and regulations of Bangladesh.

Changes to These Terms

Gifty Vai reserves the right to modify, update, or change these Terms and Conditions at any time.

Any updated version will be published on this website with the revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms and Conditions.

Contact Us

If you have any questions regarding these Terms and Conditions, product orders, returns, or other services, please contact Gifty Vai through the contact information provided on our website.

Thank you for choosing Gifty Vai — Where every gift tells a story.